Refund Policy
At Modern Income, we prioritize customer satisfaction and understand that sometimes a refund might be necessary. Below are the conditions that govern our refund policy:
Eligibility for Refunds:
Time Frame: Refunds are available for customers who have not recorded any sales within 90 days from the date of their store’s purchase.
Proof of Duration: Customers must show that they have maintained their Shopify account for at least three months after purchasing their store.
Marketing Efforts: Eligibility for a refund requires proof of marketing the store, such as through advertisements or other traffic acquisition methods.Store
Type and Cost: Refunds are limited to purchases of new, non-custom stores without any upsells, with a maximum refund amount of $17.
Exclusion of Custom Stores: Purchases of custom stores are not eligible for refunds.
Procedure for Requesting a Refund:
Proof Submission: To initiate a refund, customers need to provide evidence that their Shopify store has been operational for a minimum of three months without any sales, along with documentation of marketing efforts.
Refund Request: Refund requests must be submitted via email to [email protected]
, including all pertinent details and supporting documents.
Evaluation: Each refund request will be assessed on an individual basis, following the criteria set forth in this policy.
Additional Notes:
This policy applies solely to the initial purchase of non-custom new stores. All other products or services offered by Modern Income are subject to their specific terms and conditions.Refunds will be issued back to the original method of payment and may take up to 7 to 10 business days to process.